FAQs

VR Factory is a simple three step process to create VR apps for a wide range of VR (AR coming soon) platforms. You create the content and we’ll handle all the tech. As simple as that.

What exactly is VR Factory?

VR Factory is a simple process to create VR apps for a wide range of VR (AR coming soon) platforms. You sign up for an account, select a template for your app, upload your 360 content, build and customize your app, and, with the click of a button, you have a multi-platform VR app at your disposal. Find out more about how VR Factory works at: http://www.vrfactory.co/features

How much does VR Factory cost?

VR Factory has multiple pricing plans to accommodate all of your VR needs. Whether you’re in the market for a simple, flexible plan or a fully customized and comprehensive plan, our Core, Plus, and Premium plans have you covered. Explore which VR Factory plan is right for you: http://www.vrfactory.co/pricing, or start your Free Trial, here: http://www.vrfactory.co/freetrial

How do I get started with VR Factory?

Thankfully, getting started is easy… and FREE! Head on over to http://www.vrfactory.co/freetrial and sign up for a 30-day Free Trial that gives you access to the features of the Plus plan with 10GB of storage space to start off.

How much storage space do I get with each plan?

The Core plan and Free Trial gives users 10GB of storage space. The Plus plan gives users 40GB of storage space, while the Premium plan gives users 100GB of storage space.

What if I need additional storage space than my current plan provides?

No need to fret – you don’t have to bump up to the next tier just for additional storage space. You can purchase additional storage space a la carte at $50 per additional 10GB of storage space. You don’t have to worry about interruptions in your VR Factory experience if you go over your storage limit. We will prompt you if and when you go over your storage capacity and ask you for your payment info so that you can continue building VR apps seamlessly.

Which VR platforms do I have access to with each plan?

  • Core: iOS and Android (Google Cardboard).
  • Plus: iOS, Android (Google Cardboard), Android (Google Daydream), Samsung Gear VR, Oculus VR, and HTC Vive.
  • Premium: iOS, Android (Google Cardboard), Android (Google Daydream), Samsung Gear VR, Oculus VR, HTC Vive, and Playstation VR*(coming soon).

Is my payment information secure?

VR Factory uses a third-party payment system that is highly secure and encrypts all of your payment information – your information never touches VR Factory’s servers. Said simply, your private information is safe and sound.

I don’t have 360 content for my app yet. Does VR Factory offer production services?

We sure do! Contact vrfactorysupport@supertoybox.co to obtain a customized quote for your 360 content production needs.

I have a custom idea in mind for my VR app(s). Does VR Factory offer custom VR app services?

Yes, we do that and then some! If you’re in the market for a more custom VR experience, then you’ll want to sign up for the Premium plan to have access to custom themes, custom design, a dedicated project team, and much more. If you really want the royal treatment, contact us at vrfactorysupport@supertoybox.co to discuss your custom VR needs.

What devices does VR Factory support?

Android, iOS, Gear VR, Oculus Rift and HTC Vive devices.

Which platforms does VR Factory output to?

iOS, Google Cardboard (Android), Google Daydream (Android), Samsung Gear VR, Oculus, HTC Vive, WebVR and Playstation VR*(coming soon).

I forgot my password. How do I change it?

  • Click the “Forgot Password?” link on the login page.
  • Enter the email address with which you signed up
  • Click “Submit”.
  • Check the inbox for that email address for the Password Reset email.
  • Note: If you do not see the email in your inbox, check your Spam or Junk folder
  • Click the Reset Password link.
  • Enter a new password.
  • Click “Reset Password”
  • Use the “Go back” link to log back in with your new password.

I uploaded my assets and received the confirmation prompt, but my assets aren’t displaying in the asset upload list. Where are they?

Depending on how large your files are – and 360 videos can be pretty big – it may take a few minutes to process them on the backend. If you received the prompt that your assets have been uploaded, just hang tight because all the magic is happening behind the scenes.

How long is the Free Trial?

You get to enjoy your Free Trial for 30 days! After your trial expires, you will be asked to upgrade your account to one of the three monthly subscription plans (Core, Plus, or Premium) in order to access your account and continue building VR apps.

What is 360 Live?

360 Live is a live streaming service that lets you livestream your content on multiple platforms simultaneously. You can broadcast your 360° video live on Facebook, YouTube and Periscope all at once. Learn more, here: http://www.vrfactory.co/360live